Amsterdam - Customer Support Officer (French Speaking)

Do you have a passion for customer satisfaction and experience as a Customer Support Officer in a service-oriented organization? Are you someone who thrives on solving problems, building relationships, and delivering exceptional service?

For our headquarters in Amsterdam, we are looking for a customer-focused and proactive Customer Support Officer (m/f/d) to strengthen our team and serve as the primary point of contact for our French-speaking customers in the Offshore, Maritime, and Renewable industries.

Who are we?

At FMTC Safety, everything revolves around people, safety and performance. We are a fast-growing, global organization preparing professionals to work safely in some of the world’s most demanding environments: from offshore platforms and wind farms to ships and industrial sites.

What makes us different?

We go where our clients need us, with training centers strategically located around the world. Our mindset is simple: we make it happen. This requires more than just analysis, it requires passion, flexibility and a true results-driven mentality. And that’s exactly what defines our team.

What will you do?

As our Customer Support Officer, you are at the heart of our customer experience. You don’t just handle inquiries, you build relationships, anticipate needs and ensure every interaction leaves a lasting positive impression.

Your impact:

• Serve as the primary contact for French-speaking customers, delivering exceptional support and guidance.

• Process bookings and requests efficiently, ensuring a seamless experience.

• Handle customer inquiries and coordinate with other departments to provide solutions.

• Advise customers on our services and collaborate with management to improve processes.

What do you bring?

Experience & Skills

• Proven experience as a Customer Support Officer or in a similar role within a service-oriented organization.

• Fluency in French and English, both written and spoken.

• Knowledge of the Offshore, Maritime or Renewable industries is a strong advantage.

• Hands-on experience with customer service tools, CRM systems or booking platforms.

Mindset

• Customer-first: You take pride in delivering high-quality service and going the extra mile.

• Proactive and flexible: No two days are the same, and you thrive in a dynamic environment.

• Detail-oriented: You work quickly and accurately, ensuring nothing falls through the cracks.

• Team player: You collaborate effectively but can also work independently.

Why FMTC?

Because here, you don’t just join a company, you become part of a journey.

• Work in a truly international and fast-growing environment.

• Take ownership and make a visible impact from day one.

• Grow with us through training, certifications and development opportunities.

• Experience an open, informal culture with short lines and big ambitions.

• We offer 25 vacation days, a competitive salary, travel allowance, a pension plan and a company laptop.

If this role excites you but you feel you don’t meet every requirement, let’s talk, your mindset and passion matter most.